Claim Follow Up

When the Claims portal says “Processed”, that means that our team has sent the claim to the Insurance company, then after about 30 Business days, the Insurance company will either send You or the Patient the response about the Claim submission, since we put your Office Address and the Patient’s address on the Medical Claim forms. The CODE team The CODE team does not receive anything in the mail about your Claims.
The Insurance companies will either send you an Approval EOB, a Denial EOB, or a Request for Information. Once you receive a response, you will want to scan/attach/post a copy of any documents your office or the patient receive through the Document Management message board so that we can either Post the Payment, Close the Claim, Appeal the Denial or Respond to an Information Request.
If you do not receive anything from the Insurance plan after Business 30 days, you will want to contact the patient to see if the insurance company sent them a response and obtain a copy to send over to the CODE team.
If after 30 Business days, you don’t receive anything and neither does the patient, then you will want to inform us through our the message board and we can investigate the Claim for you.